Privacy Policy

 

Updated May 2018

At Milla we value your privacy. It is important that you read and understand this privacy policy as it explains how we collect and use your personal information and why we do this. This policy relates to your use of this website and the data gathered. All personal information is kept on a secure server. 

Milla is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our payment service provider.

We aim to ensure that we only ask for personal information that is required to enable your transaction. All data collected by us is stored securely and is not shared with third parties (we hate that too!). The sort of information that we may hold includes your name, delivery address, and contact information including phone number and email address. We will never ask for personal information via email. if you receive unsolicited emails, appearing to be from us, asking for your personal information please contact us immediately.

 

Our website uses cookies to allow data to be stored. You can delete cookies at any time after visiting our site. Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of movements and actions on a site. 

In accordance with the GDPR, Milla have an obligation to inform you that we are using cookies on our site. Take a look at the table below to view which cookies our website host Wix implements on Wix sites:

Cookie name                                            Life span                                        Purpose

svSession                                                                   Permanent                                                   Creates activities and BI

hs                                                                                Session                                                          Security

incap_ses_${Proxy-ID}_${Site-ID}                     Session                                                          Security

incap_visid_${Proxy-ID}_${Site-ID}                   Session                                                          Security

nlbi_{ID}                                                                    Persistent cookie                                         Security

XSRF-TOKEN                                                        Persistent cookie                                         Security

smSession                                                                  Two weeks                                                    Identify logged in site members

 

External Payment Services Provider

www.millaonline.co.uk uses an External Payments Services Provider and as a result Milla do not handle any personal payment information for online purchases.

Data Protection
For the purposes of data protection this policy refers to the 1998 Data Protection Act until 25th May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.


What is personal information?
Personal information, or personal data, refers to any information about an individual from which that person can be identified. It does not refer to anonymous data. Anonymous data is information where any personal identifiers have been removed.

What information do we collect?

  • When you purchase from us at www.millaonline.co.uk, via our External Payment Services Provider, we collect, personal information such as your name, billing and delivery address, telephone number, email address and items ordered.

  • Milla do not have access to any personal payment details or information.

How do we use your personal information?
We use this information to make your shopping experience as easy and enjoyable as possible.

  • To process your order including delivery and returns.

  • Any information we collect about customers' browsing and buying habits is used for statistical analysis and to continuously improve the Milla website and the products and services offered to our customers.

  • To assist in the detection and prevention of fraud.

Why do we contact you?

  • When you make a purchase online, your payment details are held securely by our External Payments Services Provider only.

  • We will contact you by telephone if there is a problem with your order or if we need to get in touch regarding a refund.

What are your rights?
Right of access - You have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by email to enquiries@millaonline.co.uk, or in writing to:

Milla 

Unit 4, Parkhurst Cottages

Perrymans Lane

High Hurstwood

East Sussex

TN22 4AG
United Kingdom

In the first instance we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.

We will without delay and within 1 month of your request (subject to extensions in some cases):

  • confirm what personal data we hold about you;

  • provide a copy of the data in commonly used electronic format if the request is made electronically.

  • provide any supporting explanatory materials.

We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.

Rights of Rectification and Erasure (the right to be forgotten) 

You may ask us to correct or remove information you think is inaccurate or no longer necessary.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you at the top of this page, that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

This website and its content is copyright of Milla Trading Limited 09872104 - © Milla London 2015. All rights reserved.