Why chose Milla?

 

We are driven by the desire to provide new mothers with stylish, modern clothing which enables fuss-free feeding access for both mother and baby, whilst ensuring comfort and discretion. Our design is unique to us and the only one of the kind on the market. It ensures mothers feel comfortable feeding their babies no matter where they are and allows them to chose a style which will make them look and feel fantastic. Every new mother should have the ability to feel stylish no matter how little sleep they have had!

How can I order?
 
You can shop online via our website; www.millaonline.co.uk
 
Select your chosen item, identify the correct size and colour then click 'Add to bag'. Your shopping bag at the top right hand side of the web page will show your chosen item. Your chosen item will remain in your bag if you wish to browse other items.
 
Once you have decided on your total order, click on the shopping bag and proceed to check out.
 
Milla use an external payment service provider for payment services and apon check out you will be directed to their page. This is 100% secure so you have no need to wory about online security. As a result of us using an external payment services provider Milla do not view or have access to any personal payment card information for onine orders.
 
If you are having difficulty shopping online please feel free to give us a call and we will see if we can assist you with your purchase.
Can I alter an order I have already placed?
 

We are not able to cancel an order that has been processed but we are able to accept returns and to provide a refund, which we do with a  14 day no quibble guarantee, as long as the garments are returned to us in their original saleable condition, with all packaging, tags and labels in place.

 

If you have any queries about an order you have aleady placed please do no hesitate to contact us at enquiries@millaonline.co.uk and we will happily look into it for you.

When will I be charged for my order?
 

As we use an external payment service provider to execute payment you will be charged as soon as you confirm your card details with them.

How is my private information stored?
 

 

Milla aim to ensure that we only ask for personal information that is required to enable your transaction. All data collected by us is stored securely and is not shared with third parties (we hate that too!).

 

Our website uses cookies to allow data to be stored. You can delete cookies at any time after visiting our site.

 

All payments are dealt with by an external payment services provider and as a result Milla do not have access to any payment card information for online orders.

 

Can I exchange my order?
 

If the garment you receive is not perfect and you would like to replace it, you can of course exchange it for another size or colour. Enclosed with your order is a returns form. Simply complete the form and include it with the garment you are returning. Once we have received your parcel we shall exchange the item for your new choice and send it out to you as soon as we can. If you are exchanging the garment for one of a different value we will need to refund the original purchase price and ask you to purchase the alternative garment online via our secure payment process. Alternatively you can contact us and we shall see if we can help you out. We aim to get your exchange delivered to you within a maximum of 7 working days.

 

If you have any queries about a return please contact us at enquiries@millaonline.co.uk

Can I return my order?
 

Of course. We offer a 14 day, no quibble guarantee returns policy as long as the garments are returned to us in a saleable condition, in the packaging provided, with all tags and labels in place. We obviously hope very much that you will love your purchase but should there be a need to return it please complete the returns form enclosed with your order and include this in the package you are returning. All returns should be sent to Unit 4, Parkhurst Cottage, Perrymans Lane, High Hurstwood, TN22 4AG. We shall process the refund within 2 working days and as a result of using an external payment services provider, it may take a maximum of 7 working days to see the money back in your account, but this should be much sooner.

 

We regret that we are only able to reimburse postage on faulty items and are not able to offer free returns at the moment but we hope that, in the future, we will be able to offer promotions to cover this.

How will my order be delivered?
 
Your order will be carefully packaged by us and delivered to your door by Royal Mail. Standard UK Delivery is £4.75, Europe is £6.75 and Rest of World is £12.75.

This website and its content is copyright of Milla Trading Limited 09872104 - © Milla London 2015. All rights reserved.